Make sure your all of the information on your account is updated.Always check to make sure you're using the correct email address or phone number.Let this be a reminder when you're transferring money: He said he didn't recall getting the calls, messages or voice mails and didn't recall seeing the $700 in his account. Sikorski said little Cullen will soon be getting something extra special from his grandma, and she'll be sure to triple check before she clicks send.īefore we reached out to Chase, we called that old number and someone answered. "Before sending money, consumers should always verify that they've used the correct contact information for the intended recipient to prevent the payment from going to the wrong person."īut given the circumstances with a family member who served overseas, Chase agreed to refund Sikorski, putting the $700 back into her account. Chase customer loses total of 7,000 in Zelle scam: Heres what you need to know 'The caller ID number was identical to the one on the back of my Chase card. We reached out to JP Morgan Chase and received this response: "I'm a retired teacher so $700 is a whole lot to me," she said.
Sikorski tried calling that old number, left a voice mail and even sent a text begging the person to send the money back but she never got a response. She said the money went to a Bank of America customer, and when she checked her account, the transfer was accepted. When she talked to Chase, she said she was told the money went to whomever currently has that phone number, and there was nothing they could do. "I talked to Zelle, who told me they don't have any control of it. Instead of using his email address like she normally does, she had accidentally selected that old phone number to send the money. She visited her local branch and learned her son's old phone number was still listed on her account. "I looked and couldn't figure out why," she said. This past November, Sikorski tried to send her son $700, but it didn't go through. If using Zelle® at your bank or credit union, please contact the number on the back of. Our partner financial institutions handle all enrollment and payment related issues with Zelle® in their mobile app and online banking. Bank of America, Wells Fago, Citi and several other banks also use Zelle. Contact us for assistance with app enrollment, payment related questions or other issues while using the Zelle® app.
Dallas Seeks Public Input on Plan for Bicycle Networkīut last year, Chase introduced Zelle, a third party network that allows chase customers to send and receive money in minutes with about 86 million customers.
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